FAQ

 

What is your shipping policy?

We aim to ship out every order within 3 business days after having received it.

DOMESTIC

For Germany, we offer two shipping options:

  • Standard shipping: Not tracked & not insured
  • Tracked & insured shipping: Like its name says, tracked & insured

How much shipping is depends on the amount of items you order:

  • Standard shipping, up to 1000g & 5cm high: €2.60
  • Standard shipping, between 1001g & 2000g and / or over 5cm high: €4.80
  • Tracked & insured shipping, up to 1000g & 5cm high: €4.75
  • Tracked & insured shipping, between 1001g & 2000g and / or over 5cm high: €6.95

Please note that we won't be able to refund or replace your order if you chose Standard Shipping and it got lost or damaged in the mail.

Usually, your order should take 1 to 2 business days after we've sent it out to reach you within Germany.

INTERNATIONAL

For international orders, we only offer tracked & insured shipping at a flat rate of €6.20 (unless you order a really, really high amount of items).

Depending on where you are in the world and how long your order needs to be processed in customs, your order might take up to 3 weeks to reach you.

You as the buyer are responsible for any customs and import taxes that may occur.

 

Which payment options do you offer?

Currently we offer credit card payments as well as Paypal payments.

 

Can I return or exchange my order?

Any standard (read: not customized) project bag can be returned or exchanged. Please send us a short email to hello@hannalisahaferkamp.com with the details of your order and why you'd like to return or exchange it.

We'll cover the return postage for you, but please do get in touch with us before sending anything back so that we can figure out the best way to ship things.

If for any reason you're not happy with your bag, we'll do our best to make it right!

How do I order wholesale?

Please send us an email to hello@hannalisahaferkamp.com and we'd be happy to chat about ordering our bags wholesale!

 

Any other questions?

We'd love to help you out! Simply send me an email to hello@hannalisahaferkamp.com and we'll be in touch.